x8bet Privacy Policy

x8bet collects personal data about you when you register an account, use our platform, make transactions, contact our support team, or interact with our website in any way. The categories of personal data we collect are described in the table below.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless you voluntarily provide this in the context of a responsible gaming request (for example, disclosing a gambling-related health concern when requesting self-exclusion). Such data is handled with additional care and is used solely for the purpose for which it was provided.

x8bet processes your personal data only for legitimate, clearly defined purposes. The table below sets out each purpose for which we use your data, together with the lawful basis on which we rely for that processing.

x8bet will not use your personal data for any purpose that is incompatible with those listed above without first providing you with notice and, where required, obtaining your consent. You have the right to withdraw consent for consent-based processing at any time — see the Your Privacy Rights section below for how to do this.

x8bet does not sell your personal data to third parties under any circumstances. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

Payment Processors: To facilitate deposits and withdrawals, x8bet shares relevant financial and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. These partners are bound by their own privacy policies and applicable financial regulations, and are only permitted to use your data to process the specific transaction.

Identity Verification Providers: x8bet uses third-party KYC (Know Your Customer) service providers to verify player identity and age. These providers receive the identity documents and personal details you submit during the verification process and return a verification result. They are contractually prohibited from using your data for any other purpose.

Game Technology Providers: Game outcome data (but not financial or contact data) may be shared with game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi solely for the purpose of resolving game disputes and ensuring fair play auditing.

Legal and Regulatory Authorities: x8bet will disclose your personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law, a valid court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or harm to others.

Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of x8bet's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy terms applicable to your data following the transfer.

x8bet uses cookies and similar tracking technologies (such as web beacons and local storage objects) on its website. Cookies are small text files placed on your device by your browser when you visit a website. They allow the site to recognise your device on return visits and to remember certain information about your session and preferences.

We use the following categories of cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies will impair the functionality of the x8bet platform, including the ability to log in and maintain a session. Disabling analytics or functional cookies will not prevent you from using the platform but may affect the quality of your experience.

x8bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting obligations. The specific retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account relationship with x8bet plus a minimum of 5 years after account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required for financial compliance and dispute resolution purposes.
• Responsible gaming records (including self-exclusion requests and deposit limit settings): Retained for a minimum of 5 years after the relevant restriction expires, to prevent re-registration during an active exclusion period.
• Customer support communications: Retained for 2 years after the resolution of the support case, unless the communication relates to an ongoing legal matter.
• Analytics and usage data: Retained in anonymised or aggregated form for up to 24 months, after which it is deleted or further anonymised.
• Marketing consent records: Retained for the duration of your consent plus 3 years, to demonstrate compliance with consent-based marketing obligations.

When personal data is no longer required, x8bet will securely delete or destroy it in accordance with our internal data disposal procedures. Where deletion is not immediately possible (for example, because the data exists in backup archives), we will isolate it from further processing until deletion can be carried out.

x8bet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• TLS/SSL encryption on all data transmitted between your device and the x8bet platform, ensuring that login credentials, financial details, and personal information cannot be intercepted in transit.
• Encryption at rest for all personally identifiable data and financial records stored on our servers.
• Access controls that restrict access to personal data to only those members of x8bet staff and contracted service providers who require it to perform their role, enforced through role-based permissions and multi-factor authentication for internal systems.
• Real-time fraud detection systems that monitor account activity, transaction patterns, and login behaviour to identify and flag suspicious activity before it can cause harm to your account.
• Regular security assessments including vulnerability scanning and penetration testing of the x8bet platform and its underlying infrastructure.
• Incident response procedures that ensure any confirmed data breach affecting player data is investigated promptly, contained, and — where required — reported to affected players and relevant authorities in accordance with applicable law.

While x8bet implements robust security measures, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure. Always use a strong, unique password for your x8bet account, never share your login credentials, and contact [email protected] immediately if you suspect your account has been compromised.

As a player on x8bet, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request. We will respond to all verified requests within 30 calendar days.

Please note that some rights are not absolute and may be subject to limitations where x8bet has overriding legal obligations — for example, we cannot delete transaction records that we are required to retain under anti-money laundering legislation. In such cases, we will explain the limitation clearly when responding to your request.

x8bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players by email to the address associated with their x8bet account, and we will update the "Last Updated" date shown at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how x8bet protects your data. Your continued use of the x8bet platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes, to the extent permitted by applicable law.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way x8bet handles your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy-related enquiries within 3 business days and to resolve them within 30 calendar days.
• Language: Our support team handles all communications in English.

This Privacy Policy is governed by and construed in accordance with applicable data protection principles. If you are not satisfied with our response to a privacy complaint, you may have the right to refer the matter to a relevant supervisory or regulatory authority in your jurisdiction.